Privacy Policy

Introduction

Tai Yan Palace (“we,” “us,” or “our”) is committed to safeguarding the privacy of our customers and visitors to our website, https://www.taiyanpalace.ca (the “Website”). This Privacy Policy (the “Policy”) describes the types of information we may collect from you or that you may provide when you visit our Website, including our food ordering system (collectively referred to as the “Services”). It also explains how we collect, use, maintain, protect, and disclose such information.

By accessing or using the Website or Services, you agree to this Policy. If you do not agree with this Policy, please do not use our Website. Your continued use of our Website and Services constitutes your acceptance of any changes to this Policy.

Information We Collect

Personal Information

Personal Information is any information by which you may be personally identified, including:

• Full name
• Email address
• Phone number
• Delivery address (for order fulfillment)
• Payment information (processed securely through third-party services)

Non-Personal Information

Non-Personal Information includes data that does not directly identify you personally. This includes:

• IP address
• Browser type and version
• Time zone settings
• Operating system and platform
• Usage data such as pages visited, the length of visits, and interaction patterns with the Website

Order Information

We collect details related to the products or services you purchase through our Website. This may include:

• Food items ordered
• Special instructions for your order
• Transaction details, including payment status, time of purchase, and delivery or pickup instructions

How We Use Your Information

To Process and Fulfill Orders

We use the information you provide to prepare and deliver your food orders accurately and efficiently. This includes confirming your order, processing payments, and ensuring proper delivery to the address you provided.

To Communicate With You

We may use your contact information to:

• Notify you about your order status (confirmation, processing, delivery updates)
• Respond to inquiries, complaints, or customer service requests
• Send you promotional offers, newsletters, and marketing materials (if you have opted in to receive such communications)

For Payment Processing

Payment information provided by you during the order process is transmitted securely to our third-party payment processors. We do not store payment information on our servers. Payment processors may have their own privacy policies governing the use of your information, and we encourage you to review these policies.

To Improve Website Functionality and Services

We use non-personal information to:

• Analyze trends and user behavior to enhance the overall performance of the Website
• Improve our food ordering system and streamline the user experience
• Maintain Website security and monitor for fraudulent activity

To Comply with Legal Obligations

We may use or disclose your personal information to comply with any legal obligations, court orders, or governmental requests, or to protect our rights, property, or safety, or that of our customers and third parties.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: nhi.chieu72@gmail.com

Phone: (519) 735-8810

Address: 11925 Tecumseh Rd E, Windsor, ON N8N 1L8